Frequently Asked Questions

What is your return policy?

No-questions-asked returns and exchanges are accepted within 30 days of purchase date. For an authorization, email cs@cloveandhallow.com.

How do I get free shipping?

We offer free shipping for domestic orders above $50 and international orders above $100. This discount will apply automatically once the threshold is met.

When will I get my order?

Domestic orders typically arrive within 8 business days of ordering and international orders typically arrive within 3 weeks. These are just estimates; most orders arrive sooner but may also take longer.

Why do some of your products contain synthetic ingredients?

Our focus is on creating clean cosmetics that do not compromise on safety or quality. We start off with all-natural formulas and supplement with safe synthetics only if needed in order to achieve optimal pigmentation, preservation, or performance. To learn more about the safe synthetics we use and why, please visit read about the Clean15 and read this post.